Our passion for cocoa and you
A commitment to best-in-class customer service
Rewarding experiences don't stop after your in-home experience. We want your purchase and enjoyment of our products to be rewarding every step of the way.
Quality. Our passion for quality extends from our ingredients and manufacturing, to how we package our products with premium, sustainable ingredients and to the careful consideration we take in making sure your order arrives perfect (even adding special cooling materials in the summer as needed - at no cost to you).
Unconditional Guarantee. We know you're going to love these products as much as we do. We're so confident you will love your purchase that we back it up with an unconditional guarantee. If something's not right, we'll make it right.
Dedicated Service Team. To help deliver on our guarantee, we have a dedicated office team who work every day to ensure your experience is perfect.
Your Cocoa Curator. From offering gifting solutions to creating personal, curated experiences for you and your friends, think of your Curator as your personal concierge.
& Delivery Information
If you’ve ever had chocolate melt quickly in your hand, then
you know the challenges that come with shipping premium chocolate during all
four seasons of the year! As part of the world’s largest chocolate company, we
are uniquely experienced in delivering the highest quality product. That’s why
we use refrigerated trucks, ice packs and/or other materials to ensure our
signature chocolate products arrive at your doorstep in perfect
$5.50 flat rate shipping, anywhere in the U.S.
Please note that we
cannot ship to P.O. Boxes, Puerto Rico, or international destinations. We are
not responsible for delivery delays experienced by carries due to
weather or mechanical error and are, therefore, unable to offer
refunds for those reasons.
Expedited shipping availability
varies by location. You will see the expedited options available for the
delivery address at checkout. During warm weather months we ship all orders on
a 2 business day delivery schedule to ensure quality on arrival.
Shipping Time Frames
With standard ground
shipping, we guarantee shipments to arrive within 10 business days. Orders are
not shipped on Saturdays or Sundays to ensure minimal time in transit. We want
our chocolate to reach you and your gift recipients looking and tasting just as
fresh as when we shipped it!
No Signature Required
We do not require a
signature upon delivery. (However, the driver might decide to ask for a
signature, which is at their discretion.) No signature required means the
package will be left at the shipping address, which could mean that it is left
at the doorstep. Please choose a secure shipping address to ensure your product
can be delivered safely. We are not responsible for lost or stolen packages
after delivery is made.